TERMS AND CONDITIONS
TERMS AND CONDITIONS
OF THE ONLINE STORE: www.skilspo.com
§ 1
General provisions
1.1. These terms and conditions, hereinafter referred to as the „Terms”, set out the rules for using the online store available at www.skilspo.com, including the rules for placing orders, concluding sales contracts, delivery, payments, use of electronic services, withdrawal from the contract, and submitting and handling complaints.
1.2. The Store is operated by UNIQ SPORT SP. Z O.O. with its registered office in Warsaw, ul. VI Poprzeczna 23, 04-620 Warsaw, entered into the register of entrepreneurs of the National Court Register under KRS number: 0000767475, NIP (Tax ID): 9522193072, REGON: 382369551, hereinafter referred to as the „Seller” or „Service Provider”.
1.3. Seller's contact details: website: www.skilspo.com, e-mail address: sklep@skilspo.com, contact telephone: +48 730 033 332, correspondence address: ul. VI Poprzeczna 23, 04-620 Warsaw.
1.4. Every User, upon undertaking any activity aimed at using the Store's Electronic Services, is obliged to comply with the provisions of these Terms.
1.5. A condition for placing an Order in the Store by a Customer is reading the Terms and accepting their provisions at the time of placing the Order.
1.6. Making purchases in the Store requires the Customer to have an active e-mail address.
§ 2
Definitions
2.1. The terms used in the Terms shall have the following meanings:
a) Store – the online store operating at www.skilspo.com, conducting distance sales of products;
b) Customer – any entity making a purchase in the Store in accordance with the Terms;
c) User – any entity using the Store's website;
d) Customer Account – an electronic service, a set of resources in the Store's ICT system marked with an individual name and password, in which the Customer's data and information about the Orders placed by the Customer are stored;
e) Seller / Service Provider – UNIQ SPORT SP. Z O.O. with its registered office in Warsaw, ul. VI Poprzeczna 23, 04-620 Warsaw, KRS: 0000767475, NIP: 9522193072, REGON: 382369551;
f) Newsletter – an electronic service provided by the Store to a User who has consented to receiving commercial information, consisting in sending e-mail messages concerning the Store, its offer, promotions and news;
g) Consumer – a natural person performing a legal transaction with an entrepreneur that is not directly related to their business or professional activity;
h) Entrepreneur – a natural person, a legal person or an organisational unit without legal personality, performing a legal transaction in its own name as part of its business or professional activity;
i) Entrepreneur with consumer rights – a natural person concluding a contract with the Seller directly related to their business activity, where the content of that contract shows that it does not have a professional character for that person, resulting in particular from the subject matter of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity;
j) Business days – days of the week from Monday to Friday, excluding public holidays;
k) Terms – this document setting out the terms and rules for using the Store and purchasing products in it;
l) Registration – the voluntary creation of a Customer Account by completing the form available in the Store;
m) Electronic Service – a service provided electronically by the Service Provider to the User via the Store;
n) Order – a declaration of will of the Customer made using the order form, aimed directly at concluding a sales contract for a Product or Products with the Seller;
o) Product / Goods – a movable item offered by the Store, being the subject of a sales contract.
§ 3
Types and scope of the Store's activity
3.1. The Store conducts distance sales via the Internet of sports equipment and accessories intended for combat sports.
3.2. The Products offered are new, unused and free from legal defects.
§ 4
Privacy policy
4.1. Detailed information on the processing of personal data and cookies can be found in the Privacy and Cookies Policy section.
§ 5
Electronic services and technical requirements
5.1. Via the Store, the Service Provider provides the following Electronic Services free of charge:
a) maintaining a Customer Account;
b) enabling Orders to be placed using the order form;
c) a contact form, if made available in the Store;
d) the Newsletter.
5.2. The contract for the provision of the Electronic Service consisting in maintaining a Customer Account is concluded upon Registration and is of an indefinite duration.
5.3. The User may delete the Customer Account at any time and without giving a reason by sending an appropriate request to the Seller at the e-mail address: sklep@skilspo.com.
5.4. The contract for the provision of the Newsletter Electronic Service is concluded for an indefinite period upon subscribing to the Newsletter. The User may unsubscribe from the Newsletter at any time using the unsubscribe link contained in the e-mail message or by contacting the Seller.
5.5. In order to use the Store correctly and without disruption, the User's end device should meet at least the following technical requirements:
a) access to the Internet;
b) a current version of a web browser supporting cookies and JavaScript;
c) an active e-mail address.
5.6. The Store is not obliged to provide the devices or software referred to above.
5.7. The Store's website is adapted to devices with a screen width above 320 px.
5.8. The User is obliged to use the Store in a manner consistent with the law, good practice and with respect for the personal rights of third parties.
5.9. Complaints regarding Electronic Services may be submitted electronically to sklep@skilspo.com. It is recommended that the complaint indicate data enabling the identification of the User, the type of problem and the request. Complaints are handled within 14 days of receipt.
§ 6
Rules for making purchases
6.1. Before an Order is placed, the Store presents the Customer in particular with the following information:
a) the main characteristics of the Product;
b) the total price of the Product including taxes and, where applicable, delivery costs or other costs;
c) the available methods and deadline for payment;
d) the manner and deadline for the Seller's performance;
e) information on the right of withdrawal from the contract, if such a right applies.
6.2. A Product may be purchased with Account registration or without registration.
6.3. Orders are placed using the form available on the Store's website. In order to place an Order, the Customer provides the data necessary for its fulfilment, in particular:
a) first and last name or company name;
b) e-mail address;
c) telephone number;
d) NIP (Tax ID) – in the case of Customers who are entrepreneurs;
e) delivery address details;
f) invoice details, if the Customer requests an invoice.
6.4. An Order is placed after accepting the Terms and clicking the „Order with obligation to pay” button or another equivalent button of identical meaning.
6.5. All prices given on the Store's pages are expressed in Polish zloty and include VAT, unless expressly stated otherwise.
6.6. The price shown next to the Product is binding at the time the Customer places the Order.
6.7. The Seller undertakes to deliver Goods that are in conformity with the contract.
6.8. After placing an Order, the Customer receives an e-mail confirming its receipt. The sales contract is concluded at the moment the Customer receives confirmation that the Order has been accepted for fulfilment by the Seller.
6.9. In the event of justified doubts as to the truthfulness or completeness of the data provided by the Customer, the Seller may contact the Customer in order to clarify them.
6.10. If a Product or part of the Products covered by an Order is unavailable, the Customer will be informed of this without delay and will decide whether to have the Order fulfilled in part, to extend the waiting time or to cancel the Order in whole or in part.
§ 7
Payments
7.1. The following payment methods are available in the Store:
a) fast online payments (online transfers and BLIK) via the PayU system;
b) payment card via the PayU system;
c) PayU RATY instalment payments (for Orders worth from 100 to 2000 PLN);
d) PayPo – deferred payment „buy now, pay later”;
e) payment via the PayPal system;
f) traditional bank transfer (prepayment) to the Seller's bank account;
g) cash payment on delivery (cash on delivery).
7.1a. The availability of individual payment methods may vary depending on the Store, the country of delivery and the value of the Order. The current list of payment methods is presented during the ordering process and in the Delivery and payments section.
7.2. The operator of fast online payments, card payments and PayU RATY instalment payments is PayU S.A. with its registered office in Poznań. The rules for making payments are available at www.payu.pl.
7.3. The operator of the PayPo deferred payment is PayPo sp. z o.o. with its registered office in Warsaw; the rules for making payments are available at www.paypo.pl. The rules for making payments via the PayPal system are available at www.paypal.com.
7.4. The deadline for making payment when choosing prepayment is 5 business days from the date of placing the Order, unless indicated otherwise during the ordering process.
§ 8
Order fulfilment and shipping
8.1. Order fulfilment begins:
a) in the case of Orders paid by bank transfer – after the funds have been credited to the Seller's bank account;
b) in the case of online payments – after the Seller receives confirmation of the correct execution of the payment;
c) in the case of Orders paid on delivery – after the Order has been accepted for fulfilment by the Seller.
8.2. The Customer will be informed of the shipment of the Order electronically.
8.3. The approximate delivery time of the parcel, counted from the date of dispatch, depends on the chosen delivery method and is usually:
a) courier: 1–2 business days;
b) parcel lockers: 1–2 business days.
8.4. The ordered Goods are dispatched as a rule within 5 business days from the date the payment is credited or the Order is accepted for fulfilment in the case of payment on delivery, unless a different deadline is indicated for a given Product.
8.5. If a Product or Products covered by an Order are out of stock or the fulfilment of the Order proves impossible, the Seller will immediately inform the Customer and offer, at the Customer's choice, partial fulfilment, an alternative product, an extension of the waiting time or cancellation of the Order in whole or in part.
8.6. In the event of cancellation of an Order, if the Customer has already made payment, the Seller will refund the amount paid without delay, no later than within the deadline resulting from applicable law.
8.7. In the event of non-payment for an Order within the deadline referred to in § 7 section 7.4, the Seller may cancel the Order, of which it will inform the Customer electronically.
8.8. Domestic parcels are dispatched via InPost (parcel lockers and courier) and DPD, and international parcels via DPD and UPS. The costs and rules of shipping are set out in the Delivery and payments section.
8.9. When several items of Goods are ordered, the Products are as a rule packed together in one parcel, unless the Customer chooses another available delivery method.
8.10. The maximum delivery deadline towards a Consumer results from applicable law. If the Seller fails to deliver the Goods within the agreed deadline, the Consumer may set an additional deadline and, after its ineffective expiry, withdraw from the contract.
8.11. If a dispatched parcel is not collected by the Customer for reasons attributable to the Customer, the Seller may charge a Customer who is an entrepreneur with the costs of returning the parcel and re-shipping it. This provision does not affect the rights of the Consumer and the Entrepreneur with consumer rights resulting from mandatory provisions of law.
8.12. If the Goods are to be sent by the Seller to a Customer who is a Consumer or an Entrepreneur with consumer rights, the risk of accidental loss of or damage to the Goods passes to such Customer upon delivery of the Goods to the Customer.
8.13. Together with the Product, the Seller may provide instructions on withdrawal from the contract and a model withdrawal form.
8.14. A proof of purchase is issued with the Product. At the Customer's request, a VAT invoice is issued.
8.15. Messages concerning the fulfilment of the Order, including confirmations, status changes and logistics information, are sent to the e-mail address provided by the Customer and constitute communication related to the performance of the sales contract.
8.16. Commercial information, including the Newsletter, is sent only to Users who have given separate consent, insofar as such consent is required by law.
§ 9
Complaints
9.1. The Seller is liable to a Customer who is a Consumer or an Entrepreneur with consumer rights for the lack of conformity of the Goods with the contract under the rules set out in the Act of 30 May 2014 on consumer rights.
9.2. The Goods are in conformity with the contract in particular if:
a) they are fit for the purposes for which Goods of this type are usually used;
b) they correspond to the description, type, quantity, quality, completeness and functionality resulting from the contract;
c) they have the features and properties which the Seller assured the Customer of, including by presenting a sample or model;
d) they are fit for the particular purpose of which the Customer informed the Seller no later than at the conclusion of the contract and which the Seller accepted.
9.3. If a defect or lack of conformity of the Goods with the contract is found, the Customer should, where possible, submit a complaint immediately after detecting it.
9.4. The Customer should stop using the Goods if a defect is found, if further use could deepen the damage. The Seller is not liable for the deterioration of the Goods resulting from continued use of the product after the defect has been revealed.
9.5. Before submitting a complaint, it is recommended to ensure that the identified defect of the Goods does not result from improper use, assembly, storage or maintenance inconsistent with the intended use of the Goods or the instructions provided. The Seller's liability does not cover damage arising from causes attributable to the Customer, in particular resulting from improper use of the Goods.
9.6. In particular, damage to the Goods arising after their release to the Customer, resulting from improper use, assembly, storage, maintenance, use inconsistent with the intended purpose of the Goods, normal wear and tear, mechanical damage or interference by third parties, is not subject to complaint.
9.7. Complaints regarding Goods may be submitted by e-mail to sklep@skilspo.com or by post to ul. VI Poprzeczna 23, 04-620 Warsaw.
9.8. To facilitate the submission of complaints, a sample complaint form has been made available. Use of the form is optional.
9.9. In the complaint notification, it is recommended to provide the following data: the Customer's first and last name, address, data enabling the sale to be identified, in particular the order number or transaction date, a description of the non-conformity or defect, the Customer's request and contact details.
9.10. The Customer should make the Goods subject to the complaint available in a condition allowing their assessment and verification of the reported non-conformities. If, in order to consider the complaint, it is necessary to deliver the Goods to the Seller, the Seller will inform the Customer of the manner of their delivery.
9.11. If the Goods are not in conformity with the contract, the Consumer and the Entrepreneur with consumer rights may demand their repair or replacement.
9.12. The Seller may make a replacement when the Customer requests repair, or make a repair when the Customer requests replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for the Seller.
9.13. If repair and replacement are impossible or would require excessive costs, the Seller has failed to bring the Goods into conformity with the contract within a reasonable time, or the lack of conformity of the Goods with the contract persists despite attempts to remove it, the Customer may make a declaration on price reduction or withdraw from the contract.
9.14. The Customer may not withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant.
9.15. The Seller will respond to the complaint within 14 days of receipt. Failure to respond within this deadline means that the complaint is deemed accepted.
9.16. The Customer will be notified of the manner of handling the complaint by the same means used to submit it, unless the Customer indicates another form of contact.
9.17. In the event of a positive resolution of the complaint, the Seller will bring the Goods into conformity with the contract by repair or replacement and, where this is not possible, reduce the price or refund the amount due to the Customer, in accordance with applicable law.
9.18. In relation to Customers making a purchase as Entrepreneurs, excluding Entrepreneurs with consumer rights, the Seller's liability under warranty for defects (rękojmia) as defined in the Civil Code is excluded.
§ 10
Withdrawal from the contract
10.1. A Consumer and an Entrepreneur with consumer rights who has concluded a distance contract may withdraw from it without giving a reason within 30 days of taking possession of the Goods by them or by a third party indicated by them other than the carrier. The Seller grants eligible Customers a contractual right of withdrawal within 30 days, thereby extending the statutory 14-day period; in all other respects, the provisions of the Act on consumer rights apply to the withdrawal.
10.2. To meet the deadline referred to in section 10.1, it is sufficient to send the declaration of withdrawal before its expiry.
10.3. The declaration of withdrawal from the contract may be submitted on a form, the model of which constitutes an annex to the Terms. Use of the form is optional.
10.4. In the event of withdrawal from the contract, the Customer should return the Goods to the address:
UNIQ SPORT SP. Z O.O.
ul. VI Poprzeczna 23
04-620 Warsaw
without delay, but no later than 14 days from the day on which they informed the Seller of the withdrawal from the contract. The deadline is met if the Goods are sent back before its expiry.
10.5. The direct costs of returning the Goods are borne by the Customer, unless the Seller has agreed to bear them or has not informed the Customer of the need to bear those costs.
10.6. In the event of withdrawal from the contract, the Seller refunds to the Customer all payments received from them, including the costs of delivering the Goods to the Customer, except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest ordinary delivery method offered in the Store.
10.7. The refund is made without delay, no later than within 14 days of the Seller receiving the declaration of withdrawal from the contract. The Seller may withhold the refund until it has received the Goods or the Customer has provided proof of their return, whichever occurs first.
10.8. The refund will be made using the same payment method used by the Customer, unless the Customer has expressly agreed to another method of refund which does not involve any costs for them.
10.9. The Customer is liable for any diminished value of the Goods resulting from using them in a manner going beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
10.10. The right of withdrawal does not apply in the cases indicated in applicable law, in particular with regard to a non-prefabricated item manufactured according to the Customer's specifications or serving to satisfy their individualised needs.
§ 11
Out-of-court methods of handling complaints and pursuing claims
11.1. The provisions of these Terms are not intended to exclude or limit any rights of a Customer who is a Consumer or an Entrepreneur with consumer rights vested in them under mandatory provisions of law. In the event of any inconsistency between the provisions of the Terms and such provisions, the latter shall prevail.
11.2. In matters not regulated by the Terms, the provisions of Polish law apply, in particular the Act of 30 May 2014 on consumer rights and the Act of 23 April 1964 – the Civil Code. The current consolidated text of the Act on consumer rights was published in Journal of Laws of 2024, item 1796, and the current consolidated text of the Civil Code in Journal of Laws of 2024, item 1061.
11.3. A Customer who is a Consumer may use out-of-court methods of handling complaints and pursuing claims, in particular by:
a) applying to the competent provincial inspector of the Trade Inspection for mediation;
b) applying to the permanent consumer arbitration court at the Trade Inspection for resolution of the dispute;
c) obtaining free assistance from a municipal or district consumer ombudsman;
d) using the support of social organisations dealing with consumer protection, in particular the Consumer Federation.
11.4. Detailed information on out-of-court methods of resolving consumer disputes is available, among others, on the websites of the Office of Competition and Consumer Protection and the Trade Inspection.
§ 12
Final provisions
12.1. The Terms are made available free of charge on the Store's website in a manner that allows them to be obtained, reproduced and recorded.
12.2. The Terms may be amended for important reasons, in particular in the event of a change in the law, a change in payment or delivery methods, an extension or change of the Store's functionality, or the need to clarify the provisions of the Terms.
12.3. Sales contracts concluded before the entry into force of the new Terms are subject to the Terms in force at the time the contract was concluded.
12.4. In the case of Users holding a Customer Account, the Seller will inform them of any amendment to the Terms electronically. If the User does not accept the amendments to the Terms, they may terminate the contract for maintaining the Customer Account with immediate effect.
12.5. These Terms enter into force on the day of their publication on the Store's website.
Annexes to the Terms
1. Instructions on withdrawal from the contract
1.1. You have the right to withdraw from the contract within 30 days without giving any reason (the Seller has extended the statutory 14-day period to 30 days).
1.2. The withdrawal period expires after 30 days from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item.
1.3. To exercise the right of withdrawal, you must inform UNIQ SPORT SP. Z O.O., ul. VI Poprzeczna 23, 04-620 Warsaw, e-mail: sklep@skilspo.com, of your decision to withdraw from the contract by an unequivocal statement.
1.4. You may use the model withdrawal form, but this is not obligatory.
1.5. To meet the withdrawal deadline, it is sufficient to send information concerning the exercise of your right of withdrawal before the withdrawal period expires.
1.6. In the event of withdrawal from the contract, we will refund all payments received from you, including the costs of delivering the item, except for additional costs resulting from the delivery method you chose other than the cheapest ordinary delivery method offered by our Store.
1.7. We will make the refund without delay, no later than within 14 days of the day on which we were informed of your decision to exercise the right of withdrawal. We may withhold the refund until we have received the item or until you have provided us with proof of its return, whichever occurs first.
1.8. We will make the refund using the same payment methods as you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.
1.9. Please send back or hand over the item to us without delay and in any event no later than 14 days from the day on which you informed us of the withdrawal from the contract. The deadline is met if you send back the item before the 14-day period expires.
1.10. You will have to bear the direct costs of returning the item.
1.11. You are only liable for any diminished value of the item resulting from using it in a manner other than was necessary to establish the nature, characteristics and functioning of the item.
2. Model withdrawal form
2.1. Below is a model withdrawal form. Its use is optional (this form should be completed and returned only if you wish to withdraw from the contract):
– Addressee: UNIQ SPORT SP. Z O.O., ul. VI Poprzeczna 23, 04-620 Warsaw, e-mail: sklep@skilspo.com;
– I/We(*) hereby give notice of my/our(*) withdrawal from the contract of sale of the following goods(*) / contract for the supply of the following goods(*): ................................................;
– Date of conclusion of the contract(*) / receipt(*): ................................................;
– Name of consumer(s): ................................................;
– Address of consumer(s): ................................................;
– Order number (if applicable): ................................................;
– Signature of consumer(s) (only if this form is sent on paper): ................................................;
– Date: ................................................
(*) Delete as appropriate.
